Emotional intelligence page 1

 Aristotle's Challenge

Anyone can become angry —that is easy. But to be angry with the

right person, to the right degree, at the right time, for the right

purpose, and in the right way —this is not easy.

ARISTOTLE, The Nicomachean Ethics

It was an unbearably steamy August afternoon in New York City, the kind

of sweaty day that makes people sullen with discomfort. I was heading back

to a hotel, and as I stepped onto a bus up Madison Avenue I was startled by

the driver, a middle-aged black man with an enthusiastic smile, who

welcomed me with a friendly, "Hi! How you doing?" as I got on, a greeting

he proffered to everyone else who entered as the bus wormed through the

thick midtown traffic. Each passenger was as startled as I, and, locked into

the morose mood of the day, few returned his greeting.

But as the bus crawled uptown through the gridlock, a slow, rather

magical transformation occurred. The driver gave a running monologue for

our benefit, a lively commentary on the passing scene around us: there was

a terrific sale at that store, a wonderful exhibit at this museum, did you hear

about the new movie that just opened at that cinema down the block? His

delight in the rich possibilities the city offered was infectious. By the time

people got off the bus, each in turn had shaken off the sullen shell they had

entered with, and when the driver shouted out a "So long, have a great day!"

each gave a smiling response.

The memory of that encounter has stayed with me for close to twenty

years. When I rode that Madison Avenue bus, I had just finished my own

doctorate in psychology—but there was scant attention paid in the

psychology of the day to just how such a transformation could happen.

Psychological science knew little or nothing of the mechanics of emotion.

And yet, imagining the spreading virus of good feeling that must have

rippled through the city, starting from passengers on his bus, I saw that this

bus driver was an urban peacemaker of sorts, wizardlike in his power to transmute the sullen irritability that seethed in his passengers, to soften and

open their hearts a bit.

In stark contrast, some items from this week's paper:

• At a local school, a nine-year-old goes on a rampage, pouring paint over

school desks, computers, and printers, and vandalizing a car in the school

parking lot. The reason: some third-grade classmates called him a "baby"

and he wanted to impress them.

• Eight youngsters are wounded when an inadvertent bump in a crowd of

teenagers milling outside a Manhattan rap club leads to a shoving match,

which ends when one of those affronted starts shooting a .38 caliber

automatic handgun into the crowd. The report notes that such shootings

over seemingly minor slights, which are perceived as acts of disrespect,

have become increasingly common around the country in recent years.

• For murder victims under twelve, says a report, 57 percent of the

murderers are their parents or stepparents. In almost half the cases, the

parents say they were "merely trying to discipline the child." The fatal

beatings were prompted by "infractions" such as the child blocking the TV,

crying, or soiling diapers.

• A German youth is on trial for murdering five Turkish women and girls

in a fire he set while they slept. Part of a neo-Nazi group, he tells of failing

to hold jobs, of drinking, of blaming his hard luck on foreigners. In a barely

audible voice, he pleads, "I can't stop being sorry for what we've done, and I

am infinitely ashamed."

Each day's news comes to us rife with such reports of the disintegration

of civility and safety, an onslaught of mean-spirited impulse running amok.

But the news simply reflects back to us on a larger scale a creeping sense of

emotions out of control in our own lives and in those of the people around

us. No one is insulated from this erratic tide of outburst and regret; it

reaches into all of our lives in one way or another.

The last decade has seen a steady drumroll of reports like these,

portraying an uptick in emotional ineptitude, desperation, and recklessness

in our families, our communities, and our collective lives. These years have

chronicled surging rage and despair, whether in the quiet loneliness of

latchkey kids left with a TV for a babysitter, or in the pain of children abandoned, neglected, or abused, or in the ugly intimacy of marital

violence. A spreading emotional malaise can be read in numbers showing a

jump in depression around the world, and in the reminders of a surging tide

of aggression—teens with guns in schools, freeway mishaps ending in

shootings, disgruntled ex-employees massacring former fellow workers.

Emotional abuse, drive-by shooting, and post-traumatic stress all entered

the common lexicon over the last decade, as the slogan of the hour shifted

from the cheery "Have a nice day" to the testiness of "Make my day."

This book is a guide to making sense of the senselessness. As a

psychologist, and for the last decade as a journalist for The New York Times,

I have been tracking the progress of our scientific understanding of the

realm of the irrational. From that perch I have been struck by two opposing

trends, one portraying a growing calamity in our shared emotional life, the

other offering some hopeful remedies.

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